Gift vouchers


Gift vouchers in the form of gift cards or in digital form as a PDF file (referred to hereinafter as “gift vouchers”) can be used to purchase items from SPOOKS. The following terms of use apply to the purchase and use of gift vouchers:

  • Gift vouchers are issued exclusively in EUROS.
  • VAT is not payable on the purchase of gift vouchers.
  • Gift vouchers can only be redeemed for the purchase of products in the online shop at www.spooks.de/.com, but not for the purchase of other gift vouchers.
  • Gift vouchers can only be redeemed prior to completion of the order process.
  • Gift vouchers are transferable and can be used by any person in possession of the voucher and have a validity of three years, starting from the end of the year in which the purchase was made. The voucher amount expires at the end of the validity period.
  • Gift vouchers are non-interest bearing and cannot be exchanged or redeemed for cash or credit. Exceptions apply only in countries where it is required by law that the equivalent value of a gift voucher/gift card must be paid out.
  • To use the SPOOKS gift vouchers, the Customer must enter the voucher code printed on the gift voucher card in the “GIFT VOUCHER CODE” window during the ordering process.
  • The value of your gift voucher is deducted from the total value of your order (the price of the product(s), VAT and shipping costs if applicable).
  • If the value of the gift voucher card exceeds the invoice amount, the remaining credit will be credited to the voucher until the end of its validity and can be redeemed for another purchase by re-entering the voucher code.
  • If the invoice amount exceeds the total value of the gift voucher, the difference can be settled using another payment method approved by SPOOKS, or by entering more gift voucher codes in the same order process. In this case, the goods will not be shipped until the outstanding balance has been received in full.
  • Gift voucher cards are sent by post. If you order a gift voucher card together with other SPOOKS items, you will usually receive the voucher card together with the other items.
  • Digital gift vouchers are sent by email as a PDF attachment.
  • If you return goods that were originally paid for using a gift voucher, you will be refunded for the corresponding amount in the form of a new gift voucher, which will be sent by post or email.
  • SPOOKS is not liable for gift vouchers that are lost, stolen, destroyed, or used without authorisation or for typos in email addresses and will not provide compensation for any losses.
  • The duplication, editing or manipulation of gift vouchers is prohibited.

This is how you can pay with gift vouchers in our online shop:

  • Put your desired article(s) in the shopping cart.
  • You can find more information about the order process here.
  • You can redeem your gift voucher in the shopping cart in this input mask:

  • After clicking "ADD GIFT CARD" you will receive either a message stating that the gift voucher has been used successfully or an error message stating why it cannot be used.
  • If the gift voucher has been successfully redeemed, you will also see this in the summary before completing the order. 
  • After you have successfully redeemed a gift voucher, you can use the same procedure to redeem another gift voucher!

This is how you can check the status & credit on your gift voucher:

There are 2 ways to check the status and balance of your gift voucher:

  • Either you use the function "Check Gift Card status and balancet" in the shopping cart or
  • You use the "Check Gift Certificate" function in the "Your Account" section


Discount codes

Promotional vouchers & discount codes are discount vouchers (referred to hereinafter as “discount vouchers”) which cannot be purchased from us, but which we issue with a certain expiry date as part of advertising campaigns or as a gesture of goodwill. The following terms of use apply to the redemption of discount vouchers:

  • The amount of the discount or the percentage discount granted, the expiry date, the minimum order value, and the items for which a discount voucher can be used are indicated in the corresponding advertising or promotional campaign.
  • Discount amounts are always stated in EUROS.
  • Only one discount voucher can be redeemed for each order/shopping cart. However, the discount voucher can be combined with one or more gift vouchers.
  • Discount vouchers have a limited period of validity and may be restricted to a certain minimum order value or particular products, campaigns or categories.
  • Discount vouchers may only be used once per Customer and be redeemed only at www.spooks.de/.com.
  • The value of the goods must be at least equivalent to the amount of the discount voucher. Any difference to a higher value of goods can be compensated for with the payment options offered.
  • Discount vouchers cannot be used to purchase already reduced items, gift vouchers and sets.
  • Discount vouchers can no longer be redeemed if they are issued with a stipulated minimum order value and this minimum order value is not reached due to the return of one or more items. In this case, the discount amount will be deducted from the refund amount.
  • Where the right to cancellation is exercised, only the discounted or reduced sales price will be credited.
  • Discount vouchers will not be refunded if you return some or all of the goods.
  • Discount vouchers can only be redeemed prior to completion of the order process. They cannot be redeemed later on for purchases that have already been made. Discount vouchers cannot be transferred to third parties. It is not permissible to combine several discount vouchers, except where the parties have reached an alternative agreement.
  • Discount vouchers cannot be exchanged or redeemed for cash.
  • The publication and transfer of discount vouchers for commercial purposes are prohibited. 
  • Once you have received the discount voucher, SPOOKS will accept no responsibility for its loss, theft, destruction or unauthorised redemption.
  • SPOOKS reserves the right to cancel or block a discount voucher without notification if there is a legitimate reason for such action, for example in the event of loss or misuse of the discount voucher.
  • Separate promotional terms that deviate from these provisions may apply to discount vouchers. SPOOKS will draw attention to the separate promotional terms in the specific advertising or promotional campaign.

Additional terms of use for the 10€ discount voucher for newsletter registration:

  • When you register for the SPOOKS newsletter for the first time, you will receive a €10 discount voucher that you can redeem for a future order with a minimum order value of € 79.90.
  • The discount code will be sent to you by e-mail within 24 hours after registration for the SPOOKS newsletter.

This is how you can redeem a discount voucher in our online shop:

  • Put your desired article(s) in the shopping cart.
  • You can find more information about the order process here.
  • Check if the above mentioned terms of use apply to the item(s) in your shopping cart.
  • In the shopping cart you can enter your discount code in this input mask:

  • After clicking on "APPLY DISCOUNT" you will receive either a message stating that the discount code was successfully applied or an error message explaining why it cannot be applied to your shopping cart.
  • If the discount voucher was successfully redeemed, you will also see this in the summary before completing the order. 
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