spooks.crown

Shipping & Delivery


Current information on the coronavirus

You can find information about the effects on shipping and delivery by Deutsche Post DHL here.


General information about the delivery of your order

Orders are usually ready for dispatch within 1-3 working days, regardless of the recipient country, from Monday to Friday.

As soon as your order leaves our logistics, you will receive a notification by e-mail with your DHL shipment number and a DHL tracking link. You can track the status of your shipment by clicking on the link or by entering your shipment number in the DHL Tracking portal. 

If you have a registered SPOOKS account, your DHL shipment number and the respective shipment status will also be displayed under "My Orders" in the "My Account" area. 

Experience shows that the delivery time within Germany and to countries of the EU is 1 to 3 working days in standard shipping with DHL.

The delivery time to countries outside the EU is at least 5 to 9 working days for standard shipping with DHL.

Unfortunately, we cannot influence the delivery times after handing over your package to our carrier DHL.

Notes for customers outside the EU

For invoice addresses outside the EU, the delivery address must not be within the EU.

For delivery addresses outside the EU, the billing address must not be within the EU.

When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred as part of your order which are not paid by us or invoiced by us, but are payable by you directly to the relevant customs or tax authorities. Please contact the relevant authorities for details.


Standard shipping (DHL Standard)

All price quotations for the products offered in our online shop include the statutory VAT plus shipping costs. The respective shipping costs for your order can be found in the following list:

Country of destination Shipping costs Free shipping from an order value
Germany € 4,90 € 49,90
All other EU countries € 7,90 € 49,90
Switzeralnd € 9,902 € 79,902

 

For the following countries the costs for standard shipping are:

Country of destination Shipping costs2
Russia RU € 29,90
Ukraine  UA € 29,90
Japan  JP € 29,90
China  CN € 29,90
Hong Kong  HK € 29,90
Singapore  SG € 29,90
New Zealand  NZ € 29,90
Canada CA € 29,90
Australia  AU € 29,90
South Africa  ZA € 29,90
Saudi Arabia  SA € 29,90
United Arab Emirates AE € 29,90
Rest of the world3   € 34,90

1) If the indicated minimum order value is undercut by the return of one or more articles of an originally, by exceeding the minimum order value, free shipping order, the shipping costs are to be paid by the customer afterwards. In this case the listed shipping costs will be deducted from the refund amount for a return shipment. 
2) Net (excl. VAT)
3) Currently we do not deliver to the following countries: Norway, USA


Express shipping (DHL Express)

You can't wait any longer and want your SPOOKS order to be delivered to you as quickly as possible? For selected delivery countries we offer you the delivery with costs by DHL Express. 

Express orders that we receive by 2 p.m. (CET) will be handed over to DHL Express on the same day.

Express delivery within Germany

DHL Express guarantees delivery on the next working day (Mon-Fri) until 6 p.m.

For all express orders within Germany the costs for express delivery with DHL are: € 12,90

Worldwide express shipping

For the following countries the costs for express delivery are: 

Country of destination Express shipping costs Delivery time in days
Australia AU € 69,90 1 3
Belgium BE € 19,90 1
Bulgaria BG € 32,90 1
China CN € 69,90 1 2
Denmark DK € 22,90 1
Estonia EE € 32,90 1
Finland FI € 32,90 1
France FR € 22,90 1
Greece GR € 32,90 1
Great Britain & Northern Ireland GB € 29,90 1
Guernsey GG € 39,90 1 2
Hong Kong HK € 69,90 1 2
Ireland IE € 32,90 1
Iceland IS € 39,90 1 1
Italy IT € 29,90 1
Japan JP € 69,90 1 2
Canada CA € 49,90 1 2
Canary Islands n.n. € 39,90 1 2
Croatia HR € 32,90 1
Latvia LV € 32,90 1
Lichtenstein LI € 39,90 1 2
Lithuania LT € 32,90 1
Luxembourg LU € 19,90 1
Malta MT € 32,90 1
Monaco  MC € 22,90 2
New Zealand NZ € 69,90 1 3
Netherlands NL € 19,90 1
Austria AT € 22,90 1
Poland PL € 29,90 1
Portugal PT € 32,90 1
Romania RO € 32,90 1
Saudi Arabia SA € 69,90 1 2
Sweden SE € 32,90 1
Switzerland CH € 39,90 1 1
Singapore SG € 69,90 1 2
Slovakia SK € 32,90 1
Slovenia SI € 32,90 1
Spain ES € 29,90 1
South Africa ZA € 69,90 1 2
Czech Republic CZ € 29,90 1
Hungary  HU € 32,90 1
United Arab Emirates AE € 69,90 1 2

1) Net (excl. VAT)

The stated delivery times are non-binding standard delivery times in working days (Mon-Fri) based on experience.

Different delivery times may apply for transport to certain areas. 

Please note the following instructions:

Express orders are only delivered by DHL Express from Monday to Friday. Express orders are not delivered on Saturdays.

Express orders are only handed over by us to DHL Express...

  • on the following working day (Mon-Fri) if they are received after 2 p.m. (CET) from Monday to Thursday
  • on Mondays if they are received on Fridays after 2 p.m. (CET), Saturdays or Sundays
  • Express orders are only handed over by us to DHL Express on the following working day if they are received on national holidays and/or public holidays in North Rhine-Westphalia

Types of packaging

Before completing your order you have the choice of three different types of packaging:

The "standard packaging" is free of charge for you and consists either of a shipping carton or a shipping bag made of recycled material.

The "used packaging" is also free of charge for you and consists of used packaging. Please note that we can only offer you shipping in an environmentally friendly & used packaging as long as we have such packaging in stock. Otherwise, your order will be delivered in a free SPOOKS standard packaging.

The "SPOOKS gift box" costs € 4.78 (incl. VAT) and consists of a particularly high-quality shipping box designed in the SPOOKS look. Please note that your order in a SPOOKS gift box will not be accompanied by an invoice so that you can give the order away unopened. We will send you the corresponding invoice by post.

Please also note that with this type of packaging, only a gift box is purchased. Articles in this shipping box are not packed by us as gifts!

All prices incl. VAT. excl. shipping costs Copyright © 2020 SPOOKS GmbH