spooks.crown

Revocation Instructions

*** START OF THE CANCELLATION POLICY ***

RIGHT OF REVOCATION

The right of withdrawal applies exclusively to consumers according to Section 13 BGB!You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or, in the case of partial deliveries, the last delivery.

In the case of a contract for several goods which you have ordered under a single order and which are delivered separately, the cancellation period is fourteen days from the day on which you or third party named by you, who is not the carrier, takes or took possession of the last goods.

In the case of a contract for the delivery of goods in several consignments, the cancellation period is fourteen days from the day on which you or third party named by you, who is not the carrier, takes or took possession of the last consignment or item. In order to exercise your right of withdrawal, you must inform SPOOKS GmbH, Oberbech 8, D-51519 Odenthal, phone +49 (0) 2202 96 96 1-0, fax +49 (0) 2202 96 96 1-99, email: service@spooks.com by means of a clear statement (e.g. a letter, fax or email sent by post) of your decision to cancel this contract.

You may use our cancellation form template for this purpose. However, this is not mandatory. You can also fill out and submit the cancellation form template or another clear declaration electronically by using the contact form on our website. SPOOKS provides information concerning the cancellation form template in accordance with the statutory provisions as follows: In order to comply with the cancellation period, it is sufficient that you send notification of your intention to exercise the right of withdrawal before the end of the cancellation period.

CONSEQUENCES OF REVOCATION

If you cancel this contract, we will refund all payments we have received from you, including shipping costs (other than any additional charges due to your choice of a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your cancellation of this contract. We will provide the refund by the same means of payment that you used for the original transaction, unless explicitly agreed otherwise with you. Under no circumstances will you be charged for this refund. We may refuse to provide a refund until we have received the goods back from you or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you informed us of your cancellation of this contract. Returning the goods before the end of these fourteen days is sufficient for adherence to the period.

The following applies to the costs of returning the goods: We will bear the costs of returning the goods if you use the DHL return label provided by us for a return within Germany. The costs of returning the goods will otherwise be borne by you. The buyer must pay the costs of returning reduced items. If reduced items are returned to us without justification using our DHL returns portal, the costs of returning the goods will be deducted from the purchase price refund. The costs of returning goods from Germany without justification are EUR 4.90, including VAT.

You will only be liable for any depreciation in the value of the goods if this depreciation is due to handling of the goods which exceeds the scope that is necessary for testing the nature, properties and functions of the goods.

REVOCATION FORM

(Please complete this form and send it back to us if you wish to cancel the contract).

To SPOOKS GmbH, Oberbech 8, D-51519 Odenthal, phone +49 (0) 2202 96 96 1-0, fax +49 (0) 2202 96 96 1-99, email: service@spooks.com

  • I/we (*) hereby cancel the contract concluded with me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if the form is returned by post)
  • Date

(*) Delete as applicable

REASONS THAT INVALIDATE OR VOID THE RIGHT OF REVOCATION

The right of revocation applies only to items that have not been customised or modified. There is no right of revocation for items that have been personalised.

*** END OF THE CANCELLATION POLICY ***

 You can find a revocation form >> here << 

All prices incl. VAT. excl. shipping costs Copyright © 2020 SPOOKS GmbH