spooks.crown

Order 


 

Order process

  1. As soon as you have decided on a color and size, you can put your desired item in the shopping cart. Just click on the button "ADD TO CART".
  2. You can change your previous selection at any time until you submit your order by clicking on the word "shopping cart" in the upper right corner of the online shop and then on "View and Edit Cart".
  3. If you are in a hurry, you can alternatively click on the "PROCEED TO CHECKOUT" button to enter your delivery address directly. 
  4. In the shopping cart you will find an overview of all items you have marked for your purchase so far. Here you have the possibility to change your items, remove them from the shopping cart, choose your desired type of packaging and enter gift and discount coupon codes.
  5. Already in the shopping cart you have the possibility to submit your order directly via PayPal or Amazon- Express.
  6. If you want to complete your order, click on "PROCEED TO CHECKOUT".
  7. In the first step "Delivery" you must enter your e-mail address. If you already have a customer account, a password request and the "LOGIN" button will appear. If you are not yet registered, you can now log in or continue the order as a "guest". Now you can enter your delivery address and choose your desired packaging and shipping method. Please check and, if necessary, complete your billing and delivery address.
  8. In the second step "Payment" you can choose your desired payment method and you also have the possibility to enter gift and discount coupon codes. In the right-hand column under "Order summary" you will find an overview of all the articles you have marked for purchase. All costs of your order are also listed here.
  9. Now please check your selection of color, size and quantity. Important to know: Only after successful completion of your order the items are reserved for you.
  10. Is everything right? After you have accepted our General Terms and Conditions, our Privacy Policy and our legal right of withdrawal by checking the appropriate box, click on "PLACE ORDER" to complete your order.
  11. You did it! You will shortly receive a confirmation of receipt of your order by e-mail.
  12. If you have ordered as a logged in user and not as a guest, you can check the status of your order in your customer account under "Your orders".
  13. Your desired items will now be packed for you and will be on their way to you within a few days!
  14. As soon as your order leaves our logistics, you will receive an e-mail notification.

Payment


In our online shop you can choose from the following payment methods:

  • Credit card (MasterCard, Visa, American Express)
  • PayPal
  • Amazon Pay
  • Prepayment/ Payment in advance
  • Gift voucher
  • Klarna (purchase on account for customers from Germany, Austria & Netherlands)
  • Sofortüberweisung 

Please note that not every payment method is available for every customer and every product.

Below you will find more information about each payment method:

Payment by credit card 

In our online shop can pay comfortably and safely with your credit card. We accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards.

All credit card payments are processed in our online shop via PAYONE, a secure online payment processing system that encrypts your card details in a secure hosting environment. PAYONE collects the invoice amount from the customer's specified credit card account. 

In order to pay with a credit card in our online shop, simply enter your valid card number, the card verification number (back of the credit card), the expiration date and your name in the provided fields. The transmission of your credit card data is protected by a secure SSL (Secure Socket Layer) connection.

Your credit card account will be charged when the order is completed.

The European guidelines have changed to make online card payment even safer for you. For any order placed after 14 September 2019, you will be asked to verify your identity through 3D Secure. This will be marked depending on the type of card you use (e.g. Visa Secure, Mastercard Identity Check or American Express SafeKey). To give you even more security when shopping in our online shop, we also use the security programs MasterCard Identity Check ®, Visa Secure® and American Express SafeKey®. These services protect your credit card account from unauthorized access while you shop with us. 

If you are a member of one of these security programs, a pop-up window will appear on your screen asking you for your password when you shop online. If your credit card is not registered with one of the above security systems, payment can be made without further authentication.

For more information on how to authenticate your online card payments via 3D Secure, please click here:

Visa Secure ®

MasterCard Identity Check ® (formerly MasterCard SecureCode)

American Express SafeKey ®


Payment provider: PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt am Main


You can find more information about PAYONE >> here <<

You can find the privacy policy of PAYONE >> here <<

Payment by PayPal

To pay with PayPal in our online shop, you need to be registered or have an active account with PayPal.

There you can leave your account data or a credit card. After submitting your order in our online shop, you will be redirected to the PayPal site to complete your payment. There you can register with your usual login data and then confirm the payment. The payment will be debited from your credit card, direct debit or PayPal balance, depending on which of the payment methods you have deposited with PayPal.

The receipt of payment is usually booked within a few minutes and your order is processed immediately.


Payment provider: PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg


You can find more information about PayPal >> here <<

You can find the privacy policy of PayPal >> here <<

Payment via Amazon Pay

With Amazon Pay you can pay with the payment and shipping information from your private Amazon account. You do not need to create another account with us or Amazon Pay. Your regular Amazon account is sufficient and provides all necessary information.

This is how it works:

  • Simply click on the "Amazon Pay" button in the shopping cart during checkout
  • Now you will be redirected to the log-in page of Amazon
  • After successful registration, your Amazon shipping addresses and payment methods will be displayed
  • You can now select your shipping address and payment method and will be redirected back to our online shop via the 'continue' button
  • Before sending the order you have the possibility to check or change all information here once again
  • When you successfully complete your order you will receive a confirmation of receipt from us and Amazon by e-mail

Payment provider: Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg


You can find more information about Amazon Pay >> here <<

You can find the privacy policy of Amazon Pay >> here <<

Prepayment/ Payment in advance

If you have chosen the payment method "prepayment", the purchase price is due for payment within 7 days after completion of the order. After your order you will receive a confirmation email with our bank details. Please note that your ordered items will only be reserved for you for a maximum of 7 days. If we do not receive your payment within 7 days, we will unfortunately have to cancel the reservation for your ordered items and cancel the order.

Please make sure to include the order number and your name in the e-mail. Please note that it can take up to 3 working days until your bank transfers the money to our account.

Please note that possible transfer costs and bank charges are to be paid by the customer and the total amount of your order must be credited to our account in full.

To settle your advance payment order, please transfer the outstanding amount to the account of SPOOKS GmbH at Volksbank Berg eG:

IBAN: DE56 3706 9125 2014 65 0019

BIC: GENODED1RKO

Payment by gift voucher

In order to pay for your order with a SPOOKS gift voucher (gift card or PDF voucher), please enter the respective voucher code number in the field provided under "Gift voucher" in the shopping cart. If the order value exceeds the value of the gift voucher, please select the payment method you would like to use to pay the remaining amount.

For more information about buying and redeeming Gift voucher click here.

Payment by Klarna - purchase on account for customers from Germany, Austria & Netherlands

If you choose Klarna as payment method, you will pay only when you receive your order. You will receive the invoice directly from Klarna by e-mail.

SPOOKS will transfer the claim to the payment service provider Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden) in the event of purchase on account under a contract. Klarna grants you a payment period of 14 days after receipt of the invoice. With the payment method Klarna, delivery to a packing station is not possible. If delivery is made to a different delivery address, the recipient name of the delivery address must be the same as the recipient name in the invoice address.

Klarna checks and evaluates the consumer's data and, if there is a justified reason, exchanges data with other companies and credit agencies (credit assessment). If the creditworthiness of the consumer is not guaranteed, Klarna AB may refuse the customer Klarna's payment methods and must indicate alternative payment options.

Klarna is our partner and guarantees as a TÜV tested and Trusted Shops certified company a secure payment process. Your personal data are subject to the highest data protection standards, are treated in accordance with the Data Protection Act and are not passed on to third parties for advertising purposes.

PLEASE NOTE! Please do not transfer any invoice amounts to SPOOKS when purchasing on account with Klarna, but always direct your transfers directly to Klarna!

In the Klarna App you can see each of your purchases. Get the Klarna App now.


Payment provider: Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden


Further information about Klarna you will find >> here <<

You can find Klarna's privacy policy >> here <<

Payment by Sofortüberweisung

Sofortüberweisung is a direct bank transfer that works with your online banking data.

To pay with the payment method Sofortüberweisung in our online shop, you only need a bank account and online banking access. During the payment process, you will be redirected to the secure payment form of SOFORT Überweisung and there you will release the automatically filled out bank transfer form using your usual online banking data as follows

  • You choose your country and your bank
  • Log in with your online banking data. The data will be encrypted and sent to your bank
  • Some banks will send an additional confirmation PIN to your smartphone, which you have to use once to confirm your transaction
  • As soon as the bank transfer was successful, your payment is usually confirmed a few moments later, we receive a confirmation and can process your order

Payment provider: SOFORT GmbH, a company of the Klarna Group, Theresienhöhe 12, 80339 Munich/ Germany


You can find more information about Sofortüberweisung >> here <<

The privacy policy of Sofortüberweisung can be found >> here <<

All prices incl. VAT. excl. shipping costs Copyright © 2020 SPOOKS GmbH